Cancellations, Refunds & Returns

Availability

The provision of goods and services by Sharp Auto Parts, a brand of Eklutna Trading 9cc, is subject to availability. In cases of unavailability, Sharp Auto Parts will refund the client in full, processed as set out under Refunds below.

Cancellations & Returns

Most of our products are precision parts or have specific handling and technical calibration requirements, therefore correctly supplied goods (whether new or recon) are not eligible for return.

Returns are only acceptable, after approval, for goods incorrectly supplied, in which case they will be exchanged for the correct item; or proven to be defective, in which case the return will be subject to our Warranty terms and conditions. Any claim of an item being faulty after being fitted is dealt with under our Warranty policy.

Special order items (items that are not normally stocked) are not eligible for return or cancellation. These parts are ordered specially from manufacturers or agents and they may be non-returnable or unfeasible to return. We will not be able to accept special order goods back for refunds, credit or exchange. Special order items require a 50% non-refundable deposit.

Holding deposits. A minimum 10% deposit is required to hold an item, as is the cost of transport where goods are specially transferred between branches for you. These amounts are non-refundable. The balance of payment must be cleared within 2 weeks for engines and 30 days for all other items, unless a written agreement is in place. Cancellation is subject to a handling charge of between 30% and 50%.

Exchange and Core-Return Items

Where an item is sold on an exchange or core-return basis, a deposit or surcharge (the value depends on the item) may be payable at the time of purchase. This is refunded once the old unit is returned to us complete, with all its parts, within 14 days of purchase. After 14 days the deposit is forfeited. A unit returned with parts missing, or damaged beyond normal used condition, will also result in the deposit being forfeited. Refunds of exchange deposits or surcharges take up to 14 days to process.

Fitment and Servicing

All parts must be assembled, calibrated and installed by a qualified mechanic with verifiable certification, and/or an RMI member or approved workshop with valid membership, proficient and experienced in installing the relevant part according to the vehicle or engine manufacturer's specifications and guidelines. Failure to comply will void the warranty, and no return, exchange or refund will be considered.

It is the customer's duty to ensure the part is suitable for its application before fitting. Technical specifications are approximations unless otherwise stated. Please check with your mechanic. Fitting a part confirms that you have accepted it as correct and suitable.

Return Conditions

All returns must meet the following conditions:

• The original invoice must be presented, together with a written document stating the reason for the return. Your name and address must be included.
• The item must be in its original condition in all respects as supplied, including all accompanying parts and accessories.
• Packaging must be the original packaging, including filler, undamaged and unsullied. Both the item and the packaging must be fit for resale.
• Seals must be unbroken, and trademarks, identification numbers, serial numbers, part numbers and any names affixed to or marked on the product must be untampered with.
• The item must be returned to one of our branches, or to where we direct. The refund or exchange process only commences once the item or items are in our possession.
• A defective or damaged item must be conclusively shown to have been defective or damaged prior to delivery.

Upon receipt, all products will be inspected at our discretion. We reserve the right to refuse a credit or exchange should we feel the item is in a condition that is unacceptable. Any item returned to us damaged, or not in its original condition due to insufficient packaging or negligence, will not be entertained and will be returned to you at your cost. Said item must be collected within 14 days or it will be subject to storage or disposal fees.

You are legally obliged to take reasonable care of the products while they are in your possession. This applies whether the goods are on your premises or elsewhere, as they remain in your care until they are returned to us.

Damaged or Incorrect Upon Receipt

Inspect your goods immediately upon receipt. If the packaging is damaged, note this on the waybill or the courier's handheld device before signing for the delivery. We will not be liable for any shortage, defect or complaint where goods have been signed for without amendment to the delivery note.

If the goods have been damaged in transit by the courier, or have been incorrectly supplied at the time of delivery, we reserve the right to replace the product. The item must be returned before a replacement will be provided, no exceptions.

NOTE: You must inform us of damaged or incorrect deliveries within 24 hours of receipt. We are unable to accept responsibility for damage to goods beyond this period. You must provide proof of the damage sustained, including images of the item and of the packaging. Once a return has been authorised by us, the item must be returned within 5 days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund has not been approved, we will send the item back to you at your expense.

All refunds are processed through head office and may take up to 72 business hours.

• Cash refunds are not permitted, as no cash is stored on our premises.
• Card payments are subject to a 5% transaction processing fee, as our processor charges us this fee. Where the payment was made within the last 24 hours we will, where possible, process a reversal through our card processor, which may take 24 to 72 hours to clear, excluding non-business hours.
• EFT payments are refunded to the original purchaser's bank account only. Banking details must be provided in writing, signed and/or stamped. We reserve the right to request recent bank confirmation of the account number.
• Buy-now-pay-later and other payment facilities are subject to that processor's transaction fees, minimum 5%. These may be refunded by EFT as per our EFT policy, or by the facilitator according to their own time frame.

Any handling fees will be subtracted from the refund and the balance refunded. Please note that if we incur any costs to receive your return, we will subtract those costs from your refund, should a refund be approved.

Late or missing refunds (if applicable)
If you haven't received a refund yet, please contact us.

Sale items (if applicable)
Sale items will be accepted for return at our discretion.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange because you ordered the incorrect item, there may be an administration fee and a difference to be paid should the correct item be a higher price. Send us an email or call us via the Contact Us page.

Return Costs

If the item received was incorrectly supplied by us or damaged by the courier, then we will cover the courier costs to have the item returned. If the item was correctly supplied then you will be responsible for paying the shipping costs to return the item, and for ensuring it is returned to us as per the conditions stipulated above, unless alternative arrangements have been agreed with customer services before the item is returned.

You are responsible for ensuring the part is packaged sufficiently. Take pictures for your records. If you arrange for us to collect, we reserve the right to levy a charge for the full cost of collection, and if the part sustains damage due to poor packaging you will be responsible. Should the item be in an unacceptable state when we arrive to collect, we reserve the right to refuse collection but still charge for the costs incurred.

If you are returning a product from an international location, you are responsible for any additional costs incurred by us, including but not limited to fuel surcharges, courier handling, agent fees, admin fees, taxes, customs fees and duties.

Initial shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund. Any item sent to the correct address and returned as either not accepted or because you have relocated will be subject to you being responsible for all shipping charges for the new item to be resent to you and for the item to be returned to us, plus a 25% handling charge.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please retain your tracking number or receipt as proof of return.