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SHOP PARTS

Privacy Policy

Privacy Policy

Sharp Auto Parts (a trading name of Eklutna Trading 9cc) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use this website, in accordance with the Protection of Personal Information Act, 2013 (POPIA).

We may update this policy from time to time. Please check this page periodically for changes.

Information We Collect

We may collect the following information:

  • Name and address
  • Contact information, including email address
  • Details about your vehicle, for identifying the correct part

How We Use Your Information

We use this information to:

  • Maintain internal records
  • Suggest products to you and improve our products and services
  • Customise the website according to your interests
  • Contact you for market research purposes, by email, phone, fax, or mail
  • Send you promotional emails about new products or special offers, but only where you have given us your prior, explicit consent to receive marketing communications

We process your information on the basis of your consent, the performance of a contract with you (e.g. fulfilling an order), or our legitimate business interests, as applicable.

Retention: We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. [Insert specific retention period, e.g. "for the duration of our business relationship plus five years for record-keeping purposes."]

Marketing Consent

We will only use your personal information for direct marketing purposes if you have opted in to receive such communications. If you have previously consented and change your mind, you may withdraw consent at any time by writing to or emailing us via the "Contact" page, or by using the unsubscribe link in any marketing email.

We will not use your information to send you promotional information about third parties unless you have separately agreed to this.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include [describe specifics where possible, e.g. access controls, encryption in transit, restricted staff access, regular security reviews].

Cookies and How We Use Them

A cookie is a small file which, with your consent, is placed on your device. Cookies allow the website to respond to you as an individual, help us analyse web traffic, and let us know when you visit the site. This allows us to tailor the website to your needs and preferences.

We ask for your consent before placing non-essential cookies on your device. When you first visit our website, you will be shown a cookie banner where you can choose to accept or decline non-essential cookies. Essential cookies required for the website to function do not require consent. You may also change your cookie preferences at any time through your browser settings, though this may limit some website functionality.

Links to Other Websites

This site may contain links to external websites that may be of interest to you. We are not responsible for the privacy practices or content of these external sites. Once you leave our site via such a link, this privacy policy no longer applies. We encourage you to review the privacy policy of any website you visit.

Controlling Your Personal Information

You may restrict the collection or use of your personal information by:

  • Selecting the opt-out option on any form where you do not want your information used for direct marketing
  • Writing to or emailing us at any time via the "Contact" page to withdraw previously given consent

We will not sell, distribute, lease, or otherwise disclose your personal information to third parties unless we have your consent or are required to do so by law.

Your Rights

Under POPIA, you have the right to:

  • Request confirmation of whether we hold personal information about you
  • Request access to the personal information we hold about you (a fee may be payable, as prescribed under POPIA)
  • Request correction or deletion of personal information that is inaccurate, incomplete, misleading, or obtained unlawfully
  • Object to the processing of your personal information in certain circumstances
  • Lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information in accordance with POPIA

To exercise any of these rights, please write to:

Sharp Auto Parts
489-493 Umgeni Rd, Unit 1 Rio Ridge
Stamford Hill, Durban, 4025, RSA

Or contact us via email at Hello@SharpAutoParts.co.za

We will respond to and, where appropriate, correct any information found to be inaccurate as promptly as possible, and in any event within a reasonable time.

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Customer Services

Call Us: 086-100-3558

Mon-Fri: 7:30 - 16:30
Sat: 7:30 - 12:30

Send us an email

SHIPPING

Nationwide delivery: Courier delivery within 1-4 working days.

PAYMENTS
Accepts the following payment methods:

Payments: Card, Cash Deposit ATM, EFT, Instant EFT, Or Buy Now Pay Later.

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Taxi, Ambulance, Breakdown, Emergency &/Other Response Vehicles

  • 30 days start up from receipt

V8 Performance

  • No warranty

Turbo Components

  • Subject to installation by a qualified turbo technician
  • 6 months or 10,000 whichever occurs first
  • Warranties are only applicable to standard/factory stock OEM vehicles
  • Excluding modified engines or performance, racing, or upgraded turbochargers.

Engines & Sub Assemblies

  • 4Y engine - start up warranty
  • 6 Months all vehicles except taxi/ambulance/response vehicles.
  • Must have service record

All others

  • 6 months or 10,000km, whichever occurs first

Warranty

Covers manufacturing defect subject to the part being installed by a qualified mechanic/technician (with verifiable certification) and/or RMI member/approved workshop (with valid membership) that is competent, experienced and proficient in installing the relevant part. Turbo parts are subject to being assembled by a qualified turbo technician. Root cause of the problem must be identified and solved before installing the new part, i.e., repair the problem before repairing the symptom. Service & all essential ancillary replaced parts records must be available Further terms and conditions, click here to see our warranty page.

Order Processing

  • Orders are only processed once full payment has cleared.
  • Orders received & paid for by 10am, Mon-Fri, are processed on the same day subject to availability. Where possible, orders after 10am will be processed on the same day.
  • Orders received & paid for during the weekend are processed the next working day as most couriers do not process on weekends, subject availability.
  • Dispatch for local orders, bar any disruption to normal service, will take place on the same day. Note that bulk or large items may require an extra day for processing.
  • Dispatch for international orders, bar any disruption to normal service, will take place on the next day. Note that some regions may require an extra day for processing due to courier requirements.
  • Dispatch is confirmed by way of dispatch notification and waybill/tracking number.
  • Dispatch is primarily from Durban

Delivery South Africa

  • Delivery can take 1 to 4 working days (Mon-Fri) from dispatch, depending on how far you are from our dispatch location. Outlying areas may take longer for delivery.
  • Tracking numbers are provided as and when they are available
  • Should the delivery be done by one of our drivers, you will receive a call/sms/whatsapp/email before delivery takes place.

Delivery International

  • Delivery is via FedEx
  • Delivery time is dependent on the service you select but take notice that the displayed time frames are estimates and any delay from customs at export and customs at import may affect delivery times.
  • Note: You are responsible for all customs taxes, duties, administration, agent and any other clearance fees for your chosen country of delivery. Under no circumstances will we cover any costs. Should an item be returned for your failure to clear, any costs encumbered to receive the goods will be borne by you.

Receiving Goods

  • Please ensure someone is available to receive the goods
  • Any costs that arise from re-delivery attempts are for the customer
  • Inspect goods immediately upon receipt, f the packaging is damaged you must note that on the waybill or device before you sign
  • Inform us of any issues within 24 hours of receipt
  • Should you receive the wrong item, you are obligated to take reasonable care of the products while they are in your possession and on your premises, bearing in mind that if the item was not on your premises, you are still responsible, until the item has been returned.

Terms and conditions apply.

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